Privacy Policy & Visitor Analytics

1. Scope and organization

This policy applies to boardqbank.com, BoardQBank subdomains, and other BoardQBank websites or online services that link to this policy. A separate privacy notice may apply when a particular service clearly provides one.

BoardQBank is operated by KINARVA BOARDQBANK INC., an Ontario corporation. In this policy, “BoardQBank,” “we,” “us,” and “our” refer to KINARVA BOARDQBANK INC. and the BoardQBank services covered by this policy.

2. Information we collect

Website and device information

When you visit the website, our systems and service providers may collect:

• the date and time of the visit;
• the website host, page path, page title, and pages viewed;
• your internet protocol (IP) address;
• a first-party browser visitor identifier and whether the browser appears to be returning;
• the referring website, referral source, and referrer URL where available;
• browser type, operating system, device category, language settings, and user-agent information; and
• an approximate country code or general location supplied by hosting, analytics, network, or content-delivery providers.

Account, purchase, and communication information

If you create an account, sign in, purchase access, submit a form, request support, or contact BoardQBank, we may collect information you provide, such as your name, email address, account details, order or access information, messages, and support history. A first-party visit record may include a name or email address when that information is available through an active website session.

Learning and service activity

Depending on the BoardQBank service used, we may process information related to course access, quiz or assessment activity, responses, completion status, preferences, technical events, and other interactions needed to provide and improve the service.

Please do not submit medical records, government identification numbers, payment card numbers, or other highly sensitive information through ordinary contact forms or email unless we specifically request it through an appropriate secure process.

3. How information is collected

Information may be collected:

• directly from you when you register, sign in, buy access, complete a form, or contact us;
• automatically through server logs, first-party cookies, Google Analytics, and similar technologies;
• from payment, hosting, email, authentication, application, security, or customer-support providers involved in delivering the service; and
• from referral links or campaign information that identifies how a visitor reached the website.

4. How information is used

We may use information to:

• operate, maintain, secure, and troubleshoot BoardQBank websites and services;
• create and administer accounts, subscriptions, purchases, and access rights;
• provide learning content, assessments, progress features, and customer support;
• measure website traffic and understand how content and features are used;
• improve website performance, navigation, content quality, and user experience;
• detect abuse, unauthorized activity, fraud, security threats, and technical errors;
• prepare internal operational and visitor reports;
• communicate service, account, support, legal, or security information; and
• meet legal, regulatory, accounting, and contractual obligations.

5. Cookies and analytics

Cookies are small files placed on a browser or device. They can help a website remember a browser, maintain a session, protect an account, or measure website activity.

Google Analytics

BoardQBank uses Google Analytics to understand website traffic and how visitors interact with the site. Google Analytics may use first-party cookies and similar technologies. BoardQBank does not intentionally send names, email addresses, payment information, medical information, or other directly identifying information to Google Analytics.

Learn more about how Google uses information from sites that use its services, review the Google Privacy Policy, or use the Google Analytics Opt-out Browser Add-on.

Do Not Track and browser controls

Our first-party visitor analytics is configured not to record a visit when the browser sends a recognized Do Not Track signal. This does not necessarily control how third-party services respond. You may also block or delete cookies through your browser settings. Blocking cookies may affect sign-in, saved preferences, analytics, or other website functions.

6. Consent and lawful handling

We seek consent for the collection, use, or disclosure of personal information where consent is required, and we may otherwise handle information as permitted or required by applicable law. The appropriate form of consent may depend on the sensitivity of the information, the purpose, the context, and reasonable expectations.

You may withdraw consent to optional uses by contacting us, subject to reasonable notice and legal or contractual restrictions. Withdrawing consent may limit our ability to provide features or services that depend on the information.

7. Service providers and disclosure

BoardQBank may provide information to service providers that help us operate the platform, including providers of hosting, analytics, content delivery, security, authentication, email, payment processing, applications, databases, and customer support. These providers may process information on our behalf or under their own applicable terms and privacy notices.

We may also disclose information when reasonably necessary to:

• comply with applicable law, a court order, lawful process, or regulatory requirement;
• protect the rights, safety, security, and property of users, BoardQBank, or others;
• investigate fraud, abuse, unauthorized access, or security incidents;
• enforce contracts, terms, policies, or access restrictions; or
• complete a corporate transaction such as a financing, reorganization, merger, or sale, subject to appropriate safeguards.

8. Processing outside Canada

BoardQBank and its service providers may process or store information in Canada, the United States, or other jurisdictions. Information processed outside Canada may be subject to the laws and lawful-access requirements of the jurisdiction where it is processed. BoardQBank remains responsible for personal information under its control and uses contractual, administrative, and technical measures appropriate to the circumstances.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain appropriate business and security records, resolve disputes, enforce agreements, and meet legal, accounting, or regulatory requirements.

First-party visitor log files are currently configured for deletion after up to 180 days. The first-party browser visitor identifier is currently configured for up to 365 days. Account, purchase, support, security, and legal records may be retained for different periods. Backup copies may remain for a limited time after active records are deleted.

10. Security

BoardQBank uses administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. Measures may include access controls, password protection, restricted administrative tools, transport encryption, logging, backups, and security monitoring.

No internet transmission, website, or electronic storage system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and should notify BoardQBank promptly if they suspect unauthorized access to an account.

11. Privacy choices and rights

Subject to applicable law and appropriate identity verification, you may ask BoardQBank to:

• confirm whether we hold personal information about you;
• provide access to personal information under our control;
• correct inaccurate or incomplete personal information;
• explain how personal information has been used or disclosed;
• withdraw consent to optional uses, where applicable; or
• review or respond to a privacy concern or complaint.

Some requests may be limited by law, the rights of another person, security requirements, legal privilege, record-retention duties, or the need to verify the requester’s identity. We may retain certain information after a deletion or withdrawal request when required or permitted by law.

12. Children and young users

BoardQBank services are primarily designed for examination candidates and adult learners and are not directed to children under 13. A parent or legal guardian who believes a child has submitted personal information without appropriate authorization should contact us so that we can review the matter.

13. Changes to this policy

We may update this policy to reflect changes in our services, technology, providers, practices, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

14. Contact